Your data, in plain words

Who we are

Jendie Automobiles Ltd ("Jendie", "we") fits and certifies speed governors, vehicle trackers and dashcams. We decide how your personal data is used, so we are responsible for it under Kenya's Data Protection Act, 2019. If you deal with our Kigali or Harare office, the data protection law of Rwanda or Zimbabwe applies too.

What we collect

When you chat, call or email us

Your name and phone number as they appear on WhatsApp or the call, your email address if you email us, and what you send us, such as a plate or certificate number. The "Check my vehicle" box on this site doesn't send anything to us. It opens WhatsApp with your plate filled in, and you choose whether to send it.

When we fit a device or issue a certificate

The owner's name and phone number, the vehicle's registration and chassis numbers, the device serial number, the fitting date, and the technician who did the work. We need these to issue your certificate and to remind you before it expires.

When you pay us

The amount, the payment reference, and the name and phone number on the payment, so we can match it to your vehicle.

From speed governors and trackers

Fitted devices send the vehicle's location, speed and device status. Speed governor data also goes to the National Transport and Safety Authority (NTSA), as the law requires.

When you visit this website

This site sets no cookies and has no advertising or analytics trackers. Like every web server, ours records the address of the device that asked for a page, the browser, the page and the time. We use those logs only to keep the site working and secure.

When you apply for a job or attachment

Your CV and anything else you choose to send us.

Why we use it

• To answer you, quote, book a fitting and do the work you asked for (our contract with you).
• To issue certificates and share governor data with NTSA (a legal duty).
• To show you and your fleet manager where your vehicles are, if you use our tracking.
• To remind you before a renewal is due. Tell us at any time and we will stop.
• To keep records for tax and accounting (a legal duty).

We don't sell your data, and we don't use it for anyone else's advertising.

Who we share it with

• NTSA, for speed governor certificates and data, as the law requires.
• WhatsApp (Meta) carries your messages when you chat with us. Its own privacy policy applies.
• Banks and payment providers, to receive and confirm payments.
• Our SMS provider, to send renewal reminders.
• The police or a court, only when the law requires it, for example to help recover a stolen vehicle.

How long we keep it

• Tracking history (where a vehicle has been): one week, then deleted.
• Certificate and fitting records: while your device is with us, and after that for as long as NTSA rules and tax law require.
• Payment records: as long as tax law requires.
• WhatsApp chats and emails: as long as we need them to help you, then deleted.
• CVs: until the role is filled. Ask us and we will delete yours sooner.

How we protect it

Only staff who need your data for their work can see it. Our backups are made locally and kept on our own equipment, not handed to an outside backup company.

Your rights

Under the Data Protection Act you can ask us to:

• tell you what data we hold about you, and give you a copy;
• correct anything that is wrong;
• delete data we no longer need, or no longer have a right to keep;
• stop using your data for reminders or other messages.

We may need to check who you are first. Some records, such as certificates, we must keep by law, and we will tell you if that applies.

Contact us

Email jendieautomobileslimited@gmail.com with "Privacy request" in the subject, or visit our Nairobi office at Equity Bank Plaza, 3rd Floor, Ngara.

If you're not happy with our answer, you can complain to the Office of the Data Protection Commissioner at odpc.go.ke.